Friday, 7 June 2013

Now that's what I call service

On a whim, I ordered some scrap-booking supplies from The Craftz Boutique yesterday afternoon. After placing the order I remembered that I'd wanted something else , emailed Denise the owner and asked if she could possibly add the item. No problem was her reply .
This morning they arrived , less than 24 hours after placing my order, beautifully gift-wrapped with a  gift tag bearing my name.

Now that's what I call service.

Let's hear it for the British Scrapbooking shops who have been having a difficult time these last couple of years. I'll be ordering from the UK from now on ... not that I didn't always ... but I also used to buy a kit from a certain US supplier whose customer service and general demeanour in recent weeks leaves much to be desired. They could learn a thing or two from The Craftz Boutique and our other wonderful Brit suppliers.


  1. yes I agree fabulous shop amazing service beautifully wrapped and loyalty points :)

  2. Well said. Love getting happy mail ... keep the £££ is the UK I say.